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The Current State of Data and Analytics in Financial Services Operations for Technology Leaders

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Successful digital business strategy and innovation within the financial services industry requires a targeted data strategy that can generate actionable insights empowered by the critical evolution of data and analytics (D&A) in operations.

As financial services operations leaders look to more aggressively invest in D&A capabilities, the CIO needs to understand their needs and collaborate more closely to enable the right technologies and support.

This Gartner® report explains the D&A challenges that operations leaders encounter and how CIOs can provide assistance and the technical foundation to help build an intelligent enterprise.

Key findings include:

  • “Only 40% of operations leaders agree or strongly agree that their data and analytics (D&A) efforts effectivity generate insights.”
  • “About 58% of operations leaders say that half or less than half of operations data is usable for analytics.”
  • "Over three-quarters of operations leaders do not cite talent, or defining a D&A strategy, as amongst their top challenges. But more than half do say that making data usable for the front line, legacy technology infrastructure and the need to integrate multiple data sources are all obstacles to success."

Get full complimentary access to this Gartner report: The Current State of Data and Analytics in Financial Services Operations for Technology Leaders.


Gartner, The Current State of Data and Analytics in Financial Services Operations for Technology Leaders, Kimberly Harris-Ferrante, Moutusi Sau, 9 April 2021

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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