Remote Hands

On the ground. On demand.

Rapid-response,
24/7 on-site technicians

Digital Realty’s Remote Hands Services are supported by a qualified team. They’re on the ground in your data centre where they can perform a wide range of remote management and troubleshooting tasks to keep your data centre up and running.

Our technicians are there to serve as an extended member of your in-house team of experts to help deliver the highest standard of performance for your needs. 

Whether you’re a financial services company, a cloud or content provider, or an established enterprise, our Remote Hands technicians and Connectivity Service Delivery specialists will work with you to deliver your connectivity requirements in time to meet your business demands.

Want more information?

Rely on our highly trained technicians 24/7 for support services such as:

  • Infrastructure data cabling
  • Emergency equipment replacement
  • Circuit testing
  • Device support: rack and stack, break fix, hot part replacements, power cycling (reboot), shipping and receiving
  • Media management with audit trail
  • Cabinet power strip energizing
  • KVM availability

Blog

Major Data Center Trends from a Property Operations Perspective

Brochure

Download our Remote Hands Brochure