Engaging Stakeholders that are Key to Business Success

We seek to engage with stakeholders that impact, and those that may be affected by our business activities. Digital Realty's key stakeholders include employees, customers, investors, joint venture partners, government and regulators, suppliers as well as communities and non-governmental organizations.

Additional information about our efforts can be found in our ESG report.

Customers

We interact with our customers and solicit feedback through in-person dialogue, and the following mechanisms:

  • Dedicated asset management, sales, and strategic account teams
  • Customer satisfaction surveys
  • Customer Success Managers
  • Quarterly Business Reviews
  • Customer appreciation events
  • Collaboration on efficiency and clean energy projects
  • Green lease standards
  • Sustainability transparency

Employees

We have more than 1,500 employees around the globe. We strive to maintain a best-in-class working environment for our employees. Our employee engagement activities include:

  • Direct engagement with manager and coworkers
  • Training and support programs
  • Regular employee satisfaction surveys
  • Monthly Sustainability Committee Meeting
  • Direct electronic employee communications
  • In-person and streaming video Q&A with executive management
  • Matching gifts programme and Donate 8 volunteering programme
  • Employee wellness programs
  • Annual performance reviews
  • Quarterly All-Hands Meetings

Investors

Visit Digital Realty’s Investor Relations page for the most up-to-date information. Additional ways in which we engage with investors include:

  • SASB-aligned disclosures in annual financial report and TCFD-aligned disclosures in ESG report
  • Quarterly earnings call including Q&A with senior management
  • Investor presentations
  • Dedicated Investor Relations team
  • Direct dialogue

Joint Venture Partners

We engage with joint venture partners on matters relevant to the respective properties and the management of the joint venture. Visit Digital Realty’s Investor Relations page for the most up-to-date information.

Government and Regulators

Visit Digital Realty’s Investor Relations page for the most up-to-date information. We engage with relevant local, state, and federal government in the markets where we operate in the following ways:

  • Regular dialogue, filings, permitting, and hearings related to project permitting
  • Engagement with relevant regulators on matters of energy supply and renewable energy
  • Participation in energy efficiency programs
  • Participation in energy benchmarking programs

Suppliers

We procure products and services from over 4,200 suppliers, and the top 20 suppliers represent approximately 60% of our annual spend. We set standards, monitor, and engage with suppliers across our development activities, operating portfolio, and corporate footprint, including:

  • Supplier Excellence programme, with annual Key Performance Indicator surveys and business reviews
  • Contract development and on-going interaction
  • Direct dialogue via meetings and calls
  • Supplier compliance with environmental policies
  • Regular performance reviews with key vendors
  • Sustainability requirements in master services agreements and construction contracts

Communities and NGOs

We support local communities where we operate through support for volunteering and financial support. We engage with industry and professional communities on topics such as green buildings and renewable energy. We engage with NGOs in a range of capacities, including:

  • Membership and participation at various levels, including working groups, committees, and board-level
  • Conference and event attendance
  • Employee volunteering
  • Corporate philanthropy

Digital Realty's Do Better TOGETHER Volunteer Initiative

Community Involvement Programme

Donate 8 Programme: Eight paid time-off volunteer hours per employee per year

Matching Gifts Programme: dollar-for-dollar matching against employee charitable contributions

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