| Stakeholder |
Engagement |
Topics of Discussion |
| Customers |
- Dedicated asset management, sales, and strategic account teams
- Customer satisfaction surveys
- Customer Success Managers
- Quarterly Business Reviews
- Customer appreciation events
- Collaboration on efficiency and clean energy projects
- Green lease standards
- Energy efficiency transparency (efficiency improvements in customer spaces and ENERGY STAR certification announcements)
|
- Customer communication and relationship management
- Operational and administrative support matters
- Availability and resiliency
- Achievement of competitive utility rates
- Data privacy and cybersecurity
- Building safety
- Assistance in achieving customer sustainability goals
- Sustainable building and energy efficiency certifications
|
| Employees |
- Direct engagement with manager and coworkers
- Training and support programs
- Employee satisfaction surveys
- Monthly Sustainability Committee Meeting with global teams
- Diversity, Equity and Inclusion Council with global employees
- Employee Resource Groups (ERGs)
- Active employee communications from CEO and Executive Teams regarding corporate sustainability and global events
- In-person and streaming video Q&A with executive management
- Matching gifts programme and Donate 8 volunteering programme
- Employee wellness programs
- Annual performance reviews for all employees
- Quarterly All Hands Meeting
|
- Professional training and career opportunities
- Diversity, equity and inclusion
- Philanthropic initiatives
- Corporate culture
- Current events
- Corporate data security
- Company economic performance and future outlook
- Company ESG performance and sustainability goals
- Ethical business conduct
|
| Investors |
- Investors page with stock information and news and events
- TCFD and SASB-aligned disclosures in annual financial report (Form 10-K), Proxy and ESG Report
- Quarterly earnings calls
- Investor presentations
- Green Bond disclosures
- Dedicated Investor Relations team
- Direct dialogue
|
- Company economic performance and outlook
- ESG goals and performance
- Climate change strategy and resilience
|
Joint Venture
(JV) Partners |
- Engagement on matters relevant to JV properties and management of the joint venture
- Updates on Digital Realty’s Investor page
|
- Respective portfolio occupancy
- Economic performance, future outlook and business strategy
- Utility data aggregation
|
| Government Regulators |
- Regular dialogue, filings, permitting, and hearings related to project permitting
- Engagement on matters of energy supply and renewable energy
- Engagement with federal, state, and local governments in the U.S. and around the world on public policy issues
- Participation in energy efficiency and energy benchmarking programs
|
- Compliance with permitting, benchmarking and other rules and regulations
- Sustainability and benchmarking matters
- Public Policy
|
| Suppliers |
- Contract development and on-going interaction
- Direct dialogue via meetings and calls
- Supplier compliance with environmental policies
- Regular performance reviews with key vendors
- Sustainability requirements in master services agreements and construction contracts
- Supplier Code of Conduct
- Supplier sustainability surveys
|
- Economic performance and future outlook
- Communication and transparency of performance
- Product cost, availability, backlog, commodity price trends
- Supplier capabilities: strategic sourcing, risk management, supplier excellence, energy & sustainability, procure-to-pay
- Sustainability and resilience
|
| Non-Governmental Organizations (NGOs) |
- Membership and participation at various levels, including working groups, committees and boards
- Conference and event attendance
|
- Economic development
- Energy and environment
- Community impacts
- Industry growth and trends
|
| Local Communities |
- Local community engagement for development projects
- Contract with local suppliers where possible
- Hosting first responders, local government officials and events
- Corporate philanthropy
- Employee volunteering
|
- Construction and data centre operation
- Economic development
- Energy and environment
- Community impacts
|
:quality(82):sharpen(0.5,0.5,true)/combined%2Fpublic%2Fhero%2Fhero-engagement.jpg)
/combined%2Fpublic%2Fmisc%2Farchitech-image03_2021-12-17-134537.png)
/combined%2Fpublic%2Fmisc%2Farchitech-image02_2021-12-17-134536.png)
/combined%2Fpublic%2Fmisc%2Farchitech-image01_2021-12-17-134535.png)