Downtime is for the Birds: Public Utility Failures are No Match for SEA1’s Redundancies

December 10, 2014
Hector Hernandez

Telx’s preparedness clearly showed through in 2012, when all of our East Coast facilities remained fully operational throughout Hurricane Sandy and the events that followed. Over the weekend, a fluke accident near our SEA1 data centre in Seattle, Washington gave us the opportunity to once again show how well-prepared our facilities are for even the strangest of challenges.

According to Seattle City Light, the public utility that provides power to Seattle and some surrounding areas, a bird in the wires caused an equipment failure in the nearby city of Burien. This equipment failure affected around 9,700 homes and businesses, including our SEA1 data centre.

Our SEA1 data centre was prepared. SEA1's generators picked up the facility's IT load, providing customers uninterrupted service until utility power returned at 1:47PM PST. The facility and its generators operated exactly as designed, ensuring 100% uptime for all of SEA1's customers throughout this outage. There was no customer impact.

It's easy to think about the importance of business continuity and disaster relief in terms of hypotheticals. What will my business do if my data centre loses power? Is my data centre properly prepared for a storm? As real-life examples like this show, however, you need a data centre services provider that can guarantee continuity when it counts. SEA1's continuity through this power loss is an excellent example of how uneventful a loss of power can be if your data centre services provider is as well-prepared as Telx.

Thanks to excellent operational preparedness, we are proud to report that this loss of utility power was essentially a non-event for our SEA1 facility. Our other facilities across the country are equally as prepared. If you'd like to learn more about what Telx does to ensure continuity through unexpected power outages and other natural disasters, please see our business continuity and disaster relief page. You may also reach out to us via the contact page of our site, or by Facebook, Twitter, or LinkedIn.

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